Margaret Craig

Tell us a little bit about what you do for ESC Packaging?

As despatch manager I contact our clients to advise them that their orders have arrived.  I am responsible for entering the stock into Sage, all invoicing and I contact the customers by phone/email to arrange a suitable despatch/delivery date for their orders prior to preparing the courier/pallet paperwork. 

I also keep a check on customers printed stock held and also reorder plain stock when required.

How long have you been working at ESC for?

I have worked for ESC for 15 years.  I was a stay at home mum for many years and couldn’t believe it when Carri offered me the position as sales administrator.

What is your favourite part of the job?

I love my job as despatch manager. I enjoy speaking to the clients to give them the good news that their order has arrived, and making the arrangement to get their orders delivered.  I love working as part of our great customer service team.

What do you think makes ESC different from other packaging companies?

ESC is a family owned customer friendly business of over 45 years who genuinely cares about their clients big and small, and I love our policy of Kindness in Business.  Many of our clients have stayed loyal to ESC over the years as they know they will get the help they need to make the right decision on their packaging requirements and within the budget they have.  It really is a lovely company to work with and we are all made to feel like part of the family.

Can you share a fun fact about you?

I love spending time with my family especially my 3 year old grandson Lewis, who makes us all laugh so much.

Going out with friends for a meal (and 2 or 3 drinks!) is always good, and I love going on work nights out, especially if we go to a show and a meal.  I had a great time at Abba Gold in August, I sang along in confidence because I know the words to a lot of their of songs, which makes a change for me as Carri will confirm lol.

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